Office 365 FAQs

Listed below are some Frequently Asked Questions for Office 365

What is Office 365?

Office 365 is a collection of productivity apps powered by Microsoft which lets you run your business on the go. With Office 365 you get spam free Emails along with apps such as Word, Excel, and Powerpoint. 

You can communicate seamlessly with your teams across the globe with Microsoft Teams and Skype. With 1 TB cloud storage (only on select plans) you can access your files and collaborate with your team from anywhere.

What is a license? 

A license is associated to one of the plans being sold for Office 365. When you create a user account under a plan, a license is assigned to that user account. You will be charged for the licenses purchased under your order irrespective of whether they are assigned to an account or not.

How many licenses can I buy under a plan? 

You can buy a maximum of 300 licenses for each plan. For example, you can purchase 300 Business Premium seats and 300 Business Essentials seats.

Can I switch to other Office 365 Plans?

Yes. If you need to upgrade, you can move your account to a different plan post-purchase. For example, you can upgrade an account from an Office 365 Business plan to an Office 365 Business Premium plan. 

Can I mix and match different Office 365 plans? 

Yes, you can mix and match Office 365 plans post-purchase. Please note that there are some license limitations at the plan level. The Office 365 Business, Business Essentials, and Business Premium plan each have a limit of 300 users. 

What happens to my data if I cancel my subscription? 

Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Office 365 account will be available to your administrator(s) in a limited function account for 90 days.

Can I cancel my subscription any time?

You can cancel your subscription at any time. However, you will not receive any refund for the remaining tenure for your order.

Is there a money-back period for Office 365? 

No. We do not offer money back for Office 365 orders. 

What is Office Offline? 

Office offline includes all the desktop versions of office apps like Word, Excel, PowerPoint, Publisher, Access which allow you to work offline on your device. 

What are the mail settings for Office 365?

You can configure Office 365 on any email client with the following email settings. 

  POP IMAP SMTP
Server outlook.office365.com outlook.office365.com smtp.office365.com
Port 993 995 587
Encryption SSL/TLS SSL/TLS STARTTLS

 

For more information click here. 

Where can I look for additional help on Office 365?

If you need any additional help regarding any of the Office 365 products you can visit their support page to get additional information.

https://support.office.com/en-us/